FAQs

SHIPPING

How long will it take for my item(s) to ship?

Here’s how it works: you order, we process, then we ship.

Processing orders may take up to 1-3 business working days (excluding holidays). Our working days are Monday-Friday, 5 days a week! Once you place an order with us you'll receive a shipment notification email with a tracking number as soon as your package ships. Shipping usually takes 2-3 days, but will depend on the delivery service (USPS) and any delays that may occur.

Local Pickups

We do not offer local pick ups at this time. 

Do you ship internationally?

Yes we do! Shipping rates are calculated depending on which country customers are from. 

What if my package is lost or damaged?

We take pride in our shipping services, however we understand that unfortunate events can occur in transit. (Grr...)

For all orders please contact the delivery service (USPS) for assistance in filing claims or locating packages. If they're unavailable to assist you please contact us so that we may find a solution for you. Insurance coverage is included in each mailing order. 

Still no luck? Please email us at info@lipsbybb.com for further assistance.

Returns + Exchanges

We do not accept any form of returns. If you ordered the wrong item(s) please contact us at info@lipsbybb.com to immediately communicate an exchange (Before we package) . However, if your item(s) are already packaged we will not be able to issue an exchange due to Covid-19. 

What if I need to cancel my order? 

Once you've place an order with us, you may not cancel. All sales are final. 

Product Ingredients

If you have sensitive skin or allergies, we HIGHLY recommend testing a small area of skin/lips for any allergic reactions. We are not responsible for any reactions or medical complications while using our products. Please note that we list all ingredients in the product page descriptions. Make sure to ask any additional questions if you are unsure of any product ingredients. 

Will my product expire, melt, etc.?

If any of our products are exposed to excessive heat/cold for only short periods of time, it will not impact the product’s consistency. However, if they're left out too long it may result in a thicker or thinner consistency. 

We recommend lip gloss products to be used within a 12-18 month period after opening and liquid matte lipsticks 18-24 for best product quality.